1. Statutory withdrawal

If you are a consumer, you may have a statutory right to withdraw from an eligible online purchase without giving a reason. For the applicable deadlines, exceptions, consequences, online withdrawal form, written-withdrawal contact details, and model withdrawal form, see our Right of Withdrawal page.

You do not need our permission to exercise a valid statutory right of withdrawal. You may send a clear declaration of withdrawal using the methods set out on that page. You do not have to use a particular form or give a reason.

This applies to eligible products sold by Draft Factory regardless of whether they are Draft Factory products or authorized third-party products, including third-party STL files. Applicable end-user licenses do not remove mandatory consumer rights.

2. Requests to cancel before fulfillment

If you wish to cancel an order before fulfillment, please contact service@draftfactory.shop as soon as possible. Include your order number and identify the products or services you wish to cancel. You may request cancellation of an entire order or, where feasible, selected items.

We will check whether we can stop processing the order and confirm the outcome by email. Sending a cancellation request does not automatically stop production, dispatch, digital delivery, or work on a service. It also does not replace a clear declaration that you are exercising a statutory right of withdrawal. If you intend to withdraw under that right, please state that clearly or use the methods described on our Right of Withdrawal page.

3. Digital products

STL files, other downloads, and digital licenses may be supplied shortly after payment. If delivery has already begun, a voluntary cancellation may no longer be possible. This does not mean that your statutory withdrawal right has necessarily ended: the conditions and exceptions stated on our Right of Withdrawal page and mandatory law govern that question.

The same approach applies to Draft Factory-created and authorized third-party digital products. A third-party creator’s or manufacturer’s name on the product page does not change which party sold the product to you.

4. Physical products

If a physical order has not yet entered production or been dispatched, we may be able to cancel it by agreement. If it has entered production or been dispatched, please refer to our Right of Withdrawal page to check whether and how you may exercise a statutory withdrawal right.

A standard product does not automatically lose a statutory withdrawal right merely because it is printed or manufactured after you order it. A genuine product-specific statutory exception may apply to a product made to your individual specifications or clearly personalized; any such exception should be disclosed before you place the order.

Please do not send goods to a fulfillment or business address without checking the return instructions on the Right of Withdrawal page or contacting us for the correct return destination. A request for the correct return destination does not delay or condition your right to send a timely withdrawal declaration.

5. Services and commissioned work

If you wish to stop a commissioned service or other project, contact service@draftfactory.shop promptly. We will tell you what work has been performed, whether the work can be stopped, and whether a project agreement sets out any further arrangements.

Where you have a statutory consumer right of withdrawal, that right and any lawful proportional payment for work already performed are governed by the Right of Withdrawal page and mandatory law. An individual agreement cannot remove mandatory consumer rights.

6. Refunds for agreed cancellations

If we agree to cancel an order outside the statutory withdrawal procedure, we will confirm what is being cancelled and the refund, if any, before treating the voluntary cancellation as agreed. Where no product has been supplied and no service work has begun, the amount paid for the cancelled items will normally be refunded through the original payment method.

If production, digital supply, or service work has already begun, we will explain any proposed amount to be retained and the basis for it before asking you to agree to a voluntary cancellation. We will not use a voluntary cancellation arrangement to reduce any refund owed under a valid statutory withdrawal or other mandatory right.

For refunds following a statutory withdrawal, the deadlines and payment rules on the Right of Withdrawal page and applicable law govern instead.

7. Faulty, misdescribed, or undelivered orders

If an item is damaged, faulty, not as described, subject to a rights defect, or not delivered, contact service@draftfactory.shop with your order number and a description of the problem. These issues are separate from a request to cancel an order or withdraw without giving a reason. Your statutory remedies for defective goods, defective digital products, and non-performance remain unaffected by this policy or the expiry of a withdrawal period.

8. Business customers

Business customers do not have a statutory consumer right of withdrawal. Cancellation of a business order is subject to any product-specific terms, merchant license, project agreement, or separate agreement with Draft Factory. Mandatory rights concerning defects and non-performance remain unaffected.