General Terms and Conditions

Version: 26 September 2026

1. Scope and definitions

1.1 Seller

These General Terms and Conditions (“Terms”) apply to contracts concluded through the Draft Factory online shop with the sole proprietor trading under the business name Draft Factory (“Draft Factory”, “Seller”, “we”, “us”, or “our”). The Seller’s full legal name, serviceable business address, and contact information are stated in the website’s Legal Notice (Impressum).

1.2 Customers

A “Customer” is any consumer or business customer purchasing a product or service from Draft Factory.

A “Consumer” is a natural person who enters into a legal transaction predominantly for purposes outside that person’s trade, business, or independent professional activity.

A “Business Customer” is a natural or legal person, or a partnership with legal capacity, acting in the exercise of its trade, business, or independent professional activity when entering into the contract.

1.3 Products and services

These Terms apply to contracts concerning:

  • digital content, including STL files, 3D models, PDFs, print-and-play files, artwork, rules, software, and other downloadable content, whether created by Draft Factory or supplied as authorized third-party products;
  • physical goods, including tabletop accessories, printed miniatures or terrain, components, merchandise, clothing, and published games, whether created by Draft Factory or supplied as authorized third-party products;
  • personalized or made-to-order goods where expressly identified on the product page;
  • services, including design, development, publishing, consulting, software, and other project-based services; and
  • licenses, including personal-use and commercial merchant rights.

The relevant product page or individual offer identifies whether the Customer is purchasing digital content, physical goods, a service, a license, or a combination of these. A listing identified as a digital download does not include a physical item unless expressly stated.

1.4 Additional terms

Specific products or services may be subject to supplementary terms, including a Personal-Use End User Licence Agreement (“Personal-Use EULA”), Merchant License, a third-party end-user license, campaign terms, project proposal, statement of work, or individual agreement (“Additional Terms”). Additional Terms become part of the contract when they are made available before the order and accepted by the Customer where required.

If these Terms conflict with Additional Terms, the Additional Terms prevail only for the subject matter they specifically regulate. Individual agreements between Draft Factory and the Customer take precedence over these Terms.

1.5 Customer terms

A Customer’s own terms and conditions do not apply unless Draft Factory expressly agrees to them in text form.

2. Contract formation

2.1 Product listings

Product descriptions in the online shop do not constitute binding offers by Draft Factory. They invite the Customer to submit a binding offer to purchase the selected products or services.

2.2 Ordering process

The Customer may place products in the shopping cart, review and correct the order information, select an available payment method, and submit a legally binding offer by clicking the final order button bearing a clear payment-obligation label.

Before submitting the order, the Customer can correct input errors using the controls provided in the checkout interface and the usual browser, keyboard, or pointing-device functions.

2.3 Acceptance

Unless the checkout expressly states otherwise, an automated acknowledgement confirms only that Draft Factory has received the order and does not itself constitute acceptance.

Draft Factory may accept the offer within five calendar days by:

  • sending an express order confirmation in text form;
  • requesting or collecting payment;
  • making digital content or a license key available;
  • beginning the agreed service after confirming the order; or
  • dispatching physical goods.

The contract is concluded when the first of these events occurs. If Draft Factory does not accept the offer within five calendar days, the offer expires and any payment already collected will be refunded without undue delay.

Where the payment process or checkout expressly provides for immediate acceptance, the contract is concluded when the Customer completes the payment-obligating order action.

2.4 Order restrictions

Draft Factory may reject an order for legitimate reasons, including unavailability, an obvious pricing or description error, suspected fraud, sanctions or export restrictions, an unlawful intended use, infringement concerns, or inability to perform the requested service. Statutory rights remain unaffected.

2.5 Contract record

Draft Factory stores the contract information as required for order processing and legal retention. The Customer receives the contract confirmation and applicable contractual information by email or another durable medium. If customer accounts are offered, order information may also be made available through the account; account access does not replace information that must legally be supplied on a durable medium.

2.6 Contract language

The contract may be concluded in English or German where the corresponding language version is offered during checkout. If both versions are made available and differ, the German version prevails to the extent legally permissible. Mandatory consumer rights and the requirement that contractual provisions be transparent remain unaffected.

3. Prices and payment

3.1 Prices

The prices displayed at checkout are the total prices payable for the selected products or services, excluding any delivery charges or other charges that are clearly shown separately before the order is submitted.

Draft Factory currently applies the German small-business exemption under Section 19 UStG. German VAT is therefore not shown separately where this exemption applies. Where VAT, sales tax, customs charges, or similar public charges must be applied because of the Customer’s location, transaction type, delivery route, or applicable law, those amounts may be calculated and displayed separately at checkout or collected by the relevant platform or authority.

3.2 Payment methods

Available payment methods are displayed at checkout. Draft Factory currently supports payment through Stripe and PayPal where those methods are available for the relevant Customer and transaction.

Payments processed through Stripe or PayPal are also subject to the payment provider’s applicable terms and privacy information. A payment provider may perform security, authentication, or fraud-prevention checks and may refuse a transaction under its own rules. The payment provider’s refusal does not oblige Draft Factory to deliver before valid payment is received.

3.3 Due date

Unless otherwise agreed, payment is due immediately upon conclusion of the contract. For individually agreed services, the proposal, statement of work, or invoice may specify deposits, milestones, installments, or another payment schedule.

3.4 Failed or reversed payments

If a payment is reversed, charged back, or fails for a reason attributable to the Customer, Draft Factory may suspend delivery, download access, license rights, or further service performance until valid payment is received. Draft Factory may recover reasonable costs actually caused by an unjustified reversal, subject to applicable law. The Customer remains entitled to show that no loss or a lower loss occurred.

4. Digital content and delivery

4.1 Method of delivery

Digital content is supplied by one or more of the following methods, as stated on the product page or at checkout:

  • a download link displayed after payment;
  • a download link sent by email;
  • access through a Customer account;
  • access through a named third-party fulfillment or hosting platform; or
  • another electronic delivery method agreed with the Customer.

Unless a different time is stated, digital content is made available without undue delay after the contract is concluded and payment is successfully authorized.

4.2 Customer responsibility

The Customer must provide a correct email address, maintain access to that address, check spam or filtering settings, and keep account credentials secure. The Customer must notify Draft Factory without undue delay if access details or a download link have not arrived or do not work.

4.3 Technical requirements

The product page may state file formats, approximate scale, dimensions, supported software, intended printing process, or other technical requirements. The Customer is responsible for having compatible hardware, software, network access, materials, and ordinary technical knowledge needed to use the digital content.

Information about slicer settings, supports, orientation, layer height, printer type, resin, filament, tolerances, or similar production parameters is guidance unless expressly guaranteed. Actual print results may vary because of equipment, calibration, software, material, environment, scaling, supports, orientation, maintenance, and user modifications. This clause does not limit statutory rights where the supplied file itself is defective or does not conform to the agreed description.

4.4 Download availability and backups

Any stated period for account access or re-downloads applies as described on the relevant product page. Unless Draft Factory expressly promises permanent hosting, the Customer should download the files promptly and keep reasonable personal backup copies as permitted by the applicable license.

Loss of access to a hosting platform does not terminate a license already granted for a lawfully downloaded copy, unless the applicable license expressly provides otherwise or the contract is lawfully terminated.

4.5 Updates and corrections

Draft Factory may provide corrected or updated files through the original delivery method, by email, or through the Customer account. Where updates are required by mandatory law or expressly promised, Draft Factory will provide them for the applicable period and will inform the Customer as required.

An update may replace an earlier version. The Customer should retain any information supplied with the update and install or use updates reasonably necessary to maintain conformity or security. Mandatory statutory rights remain unaffected.

4.6 Digital bundles and crowdfunding rewards

A digital bundle, late pledge, pre-order, or crowdfunding reward may be delivered in stages if the product page or campaign terms state a release schedule. Estimated dates are planning estimates unless expressly agreed as binding. Statutory rights concerning delayed or missing performance remain unaffected.

5. Digital licenses

5.1 Applicable license

Purchase of digital content does not transfer copyright or ownership of intellectual property. Unless the relevant product page states otherwise, all digital content offered by Draft Factory, including third-party STL files and other third-party digital products, is supplied to the Customer under Draft Factory’s Personal-Use EULA. Draft Factory applies that EULA to third-party content only to the extent that its agreement with the relevant rights holder authorizes it to do so.

Where a product is subject to a different or additional customer-facing license, Draft Factory will identify that license and make it available before the Customer places the order. Any product-specific license takes precedence over the Personal-Use EULA for that product to the extent of a conflict. A Merchant License or other permission for commercial use applies only where expressly offered for the particular product. Draft Factory’s own rights to publish, distribute, or sell third-party content do not, by themselves, grant the Customer commercial rights.

5.2 Minimum restrictions

Except where the applicable license or mandatory law expressly permits otherwise, the Customer may not:

  • share, upload, distribute, resell, sublicense, rent, or otherwise provide digital source files to third parties;
  • make digital files available through file-sharing services, repositories, groups, cloud folders, torrents, or marketplaces;
  • sell or commercially distribute physical objects produced from the files;
  • remove or alter copyright, trademark, attribution, or rights-management notices;
  • claim authorship or ownership of Draft Factory content;
  • convert, extract, or adapt content for the purpose of redistributing it or creating a competing digital product; or
  • use Draft Factory content in a way that infringes third-party rights or violates applicable law.

Any permissions for personal printing, private modifications, backup copies, third-party print services, public display, club or tournament use, merchant production, marketplace sales, casting, molding, or other commercial activity are governed by the applicable license.

5.3 License activation

Unless the applicable license states otherwise, the license becomes effective only after full payment. Draft Factory may permit provisional access before payment is final; provisional access does not waive the payment obligation or create additional rights.

5.4 License breach

In the event of a material license breach, Draft Factory may exercise its statutory and contractual remedies and may terminate the affected license after any legally required notice or cure period. Termination does not affect claims that arose before termination. Consumer warranty and withdrawal rights are not limited by this clause.

6. Physical goods

6.1 Product characteristics

The essential characteristics of physical goods are stated on the product page. Product photographs, renders, and digital previews are illustrative. Minor variations in color, surface texture, placement, dimensions, layer lines, material appearance, or finish may occur because of display settings, manufacturing methods, materials, hand-finishing, or print-on-demand production, provided the goods still conform to the contract and objectively justified expectations.

6.2 Production and fulfillment partners

Draft Factory may use third-party production, print-on-demand, warehousing, and fulfillment partners. The use of such partners does not reduce Draft Factory’s contractual obligations to the Customer.

6.3 Delivery area and address

Available delivery countries and methods are shown at checkout. Delivery is made to the address provided during checkout, except where the selected payment method requires use of an address confirmed through that payment provider.

The Customer must provide complete and accurate delivery information. If a shipment cannot be delivered for a reason attributable to the Customer, Draft Factory may charge the reasonable additional costs actually incurred for return and re-shipment, subject to applicable law. This does not apply where the Customer validly exercises a statutory right of withdrawal or is not responsible for the failed delivery.

6.4 Delivery times and partial delivery

Estimated production and delivery times are displayed on the product page, at checkout, or in the order confirmation. Unless expressly identified as binding, delivery estimates are approximate. Draft Factory may make reasonable partial deliveries where this is acceptable to the Customer and does not impose additional shipping costs on the Customer.

If goods become unavailable because a supplier or fulfillment partner fails to supply Draft Factory despite a specific and carefully arranged covering transaction, and Draft Factory is not responsible for that failure, Draft Factory may withdraw from the affected part of the contract. Draft Factory will inform the Customer without undue delay and refund any corresponding payment without undue delay.

6.5 Transfer of risk

For Consumers, the risk of accidental loss or damage generally passes when the Customer or a third party designated by the Customer, other than the carrier, receives the goods. If the Consumer independently commissions a carrier not offered by Draft Factory, risk may pass when the goods are handed to that carrier, as provided by law.

For Business Customers, risk passes when the goods are handed to the carrier, forwarding agent, or other person designated to carry out shipment, unless otherwise agreed.

6.6 Customs and import charges

For deliveries outside the applicable customs or tax territory, import VAT, customs duties, handling fees, brokerage charges, or other public charges may arise. Unless checkout expressly states that such charges are included, the Customer is responsible for charges imposed on importation. Draft Factory is not responsible for delays caused by customs procedures that are outside its reasonable control.

6.7 Safety information

The Customer must observe all safety, age, assembly, maintenance, and use information provided with the product or on the product page. Products containing small parts, sharp points, magnets, resins, coatings, batteries, or other potentially hazardous elements must be used only as labelled. A product is not a toy unless it is expressly marketed and labelled as a toy.

7. Services

7.1 Scope

The scope, deliverables, schedule, price, revision rounds, acceptance criteria, dependencies, and usage rights for a service are set out in the relevant product page, proposal, statement of work, order confirmation, or individual agreement.

7.2 Customer cooperation

The Customer must provide complete, lawful, accurate, and timely information, files, approvals, access, feedback, and other cooperation reasonably required for performance. Deadlines may be extended by a reasonable period where delay results from missing or late Customer cooperation. Additional work caused by incomplete, incorrect, or subsequently changed instructions may be charged if the Customer was informed of the additional cost or the basis for calculating it before that work was carried out.

7.3 Changes

Changes to an agreed scope require agreement in text form. Draft Factory may provide a revised schedule and price before beginning changed or additional work.

7.4 Customer materials

The Customer retains rights in materials supplied by the Customer. The Customer grants Draft Factory the non-exclusive rights reasonably necessary to use, reproduce, edit, convert, and process those materials solely to perform the contract.

The Customer represents that it holds the rights and permissions needed for Draft Factory’s contractual use of the materials and that the materials do not unlawfully infringe copyright, trademarks, personality rights, confidentiality, or other third-party rights. For Business Customers, the Customer shall indemnify Draft Factory against justified third-party claims caused by a culpable breach of this obligation, including reasonable statutory legal-defense costs. Draft Factory will inform the Customer of such claims without undue delay and allow reasonable participation in the defense. Consumer liability remains governed by applicable law.

7.5 Unlawful or inappropriate work

Draft Factory may refuse or suspend work involving unlawful content or conduct, infringement, hate or discriminatory abuse, threats, sexual exploitation, content harmful to minors, fraud, malware, or other material violations of law or third-party rights. Draft Factory will refund prepaid amounts attributable to unperformed lawful work unless the Customer is responsible for the refusal and applicable law permits the amount to be retained or offset against resulting claims.

7.6 Rights in deliverables

Unless otherwise agreed, rights in service deliverables remain with Draft Factory until full payment. After full payment, the Customer receives the rights expressly described in the applicable proposal, statement of work, licence, or product description. Draft Factory retains all pre-existing materials, tools, templates, methods, know-how, libraries, and general-purpose components, together with improvements that do not disclose the Customer’s confidential information.

7.7 Acceptance

If the agreed service produces a work that requires acceptance under applicable law or the individual agreement, the Customer must inspect it within a reasonable period and identify material deviations from the agreed requirements. Statutory rules on acceptance remain unaffected.

8. Personalized and made-to-order goods

8.1 Customer specifications

Where Draft Factory manufactures or processes goods according to Customer specifications, the Customer must provide the necessary text, images, graphics, dimensions, files, and instructions in the required formats and quality.

The Customer grants Draft Factory the rights necessary to process those materials for performance of the contract and confirms that their contractual use does not unlawfully infringe third-party rights. Section 7.4 applies accordingly.

8.2 Proofs and approvals

Where Draft Factory supplies a proof, preview, or specification for approval, the Customer must review spelling, dimensions, layout, content, and other visible details before approval. Approval authorizes production based on the approved version. This does not exclude liability for deviations between the approved version and the delivered product or other mandatory rights.

8.3 Right of withdrawal

Statutory exceptions to the right of withdrawal may apply to goods that are not prefabricated and are made on the basis of an individual selection or decision by the Consumer, or are clearly personalized. Merely producing a standard item after an order is placed does not by itself make the item personalized. The applicable Withdrawal Policy identifies any relevant exception.

9. Right of withdrawal

9.1 Consumers

Consumers generally have a statutory right of withdrawal for distance contracts. The conditions, deadlines, procedure, consequences, return-cost information, exceptions, and model withdrawal form are provided in Draft Factory’s separate Withdrawal Policy, which is made available before checkout and with the contract confirmation.

9.2 Digital content supplied immediately

For paid digital content not supplied on a tangible medium, Draft Factory may begin performance before the withdrawal period expires only where the Consumer has expressly consented to immediate performance and has acknowledged that the right of withdrawal is lost when performance begins, and Draft Factory supplies the legally required contract confirmation.

Any consent and acknowledgement required for immediate digital delivery must be obtained expressly during checkout and recorded in the contract confirmation. Acceptance of these Terms alone does not replace a separate consent where one is legally required.

9.3 Services beginning during the withdrawal period

If a Consumer expressly requests that a paid service begin before the withdrawal period expires and later validly withdraws, the Consumer may owe a proportionate amount for performance supplied up to withdrawal where the statutory requirements are met. The right of withdrawal may expire after the service has been fully performed only under the conditions required by law.

9.4 Electronic withdrawal function

Where legally required for an eligible contract concluded through Draft Factory’s online interface, Draft Factory provides an easily accessible electronic withdrawal function during the withdrawal period. The function allows the Consumer to submit the required identifying information, confirm the withdrawal electronically, and receive confirmation of receipt on a durable medium.

9.5 Business Customers

Business Customers do not have a statutory consumer right of withdrawal. Any cancellation or return right for Business Customers must be expressly agreed.

10. Retention of title

Draft Factory retains title to physical goods until the purchase price has been paid in full.

For Business Customers, Draft Factory retains title to the goods until all current claims arising from the ongoing business relationship have been settled, to the extent legally permissible. The Business Customer may resell goods subject to retention of title in the ordinary course of business but may not pledge or assign them as security. This extended retention provision does not apply where it would be inappropriate for the relevant transaction or has been replaced by an individual agreement.

11. Conformity and defects

11.1 Statutory rights

The statutory rights relating to defective goods, digital products, and services apply unless these Terms lawfully provide otherwise. Draft Factory will supply digital products free from product and rights defects and physical goods in conformity with the contract as required by applicable law.

11.2 Reporting problems

Customers are encouraged to contact Draft Factory promptly with the order number, a description of the problem, and information reasonably helpful for diagnosis. For digital files, useful information may include the file name and version, software or slicer version, error message, and whether the original file was modified. Providing diagnostic information does not reduce a Consumer’s statutory rights.

11.3 Transport damage

Consumers are requested to report obvious transport damage to the carrier and Draft Factory as soon as reasonably possible. Failure to do so does not affect statutory or contractual rights.

Business Customers who are merchants within the meaning of the German Commercial Code remain subject to applicable statutory duties to inspect goods and notify defects, including Section 377 HGB.

11.4 Business Customers

For Business Customers, Draft Factory may choose the form of subsequent performance. The limitation period for defect claims concerning newly manufactured physical goods is one year from delivery, except where the law prohibits such a reduction.

This reduction does not apply to claims based on intent or gross negligence, injury to life, body, or health, fraudulent concealment, a guarantee, mandatory product liability, statutory recourse claims, goods used for a building in accordance with their customary purpose that caused the building to be defective, or mandatory obligations concerning digital products or goods with digital elements.

No limitation in this section applies to Consumers unless expressly permitted by mandatory law.

12. Liability

12.1 Unlimited liability

Draft Factory is liable without limitation:

  • for intent and gross negligence;
  • for intentional or negligent injury to life, body, or health;
  • under an expressly assumed guarantee;
  • for fraudulently concealed defects; and
  • under mandatory liability, including the German Product Liability Act.

12.2 Essential obligations

In the event of a slightly negligent breach of an essential contractual obligation, Draft Factory’s liability is limited to the foreseeable loss typical of the contract. An essential contractual obligation is one whose performance makes proper execution of the contract possible and on whose performance the Customer may ordinarily rely.

12.3 Other slight negligence

Draft Factory is not liable for other damage caused by slight negligence, subject to Section 12.1 and mandatory law.

12.4 Representatives and agents

The above limitations also apply for the benefit of Draft Factory’s legal representatives, employees, contractors, fulfillment partners, and vicarious agents where legally permissible.

12.5 Data and backups

Where the Customer is responsible for providing or maintaining files or project data, liability for loss of recoverable data may be limited to the reasonable cost of restoration from proper and current backups, except in the cases stated in Section 12.1 or where Draft Factory assumed responsibility for backup or storage.

13. Intellectual property, third-party products, and branding

13.1 Ownership of rights

Intellectual-property rights in Draft Factory’s own products, files, artwork, text, photographs, renders, rules, branding, software, designs, and documentation remain with Draft Factory. Rights in third-party content, products, trademarks, designs, and other materials remain with their respective rights holders. A purchase grants the Customer only the ownership of the physical item, if applicable, and the rights of use expressly granted under the applicable contract and customer-facing license.

13.2 Authorized third-party products

Draft Factory may offer physical goods, digital content, or services incorporating works or products created or owned by third parties where Draft Factory is entitled to do so under an applicable license, publishing agreement, distribution or reseller arrangement, other permission, or applicable law. Draft Factory may, where authorized, publish, distribute, manufacture, print, fulfill, or sell such products within the scope of those rights.

The manufacturer’s brand is identified on the relevant product page where applicable. The product page also provides any additional manufacturer, EU responsible-person, product-identification, and safety information required for that product. Where relevant, it may identify the creator, publisher, or rights holder and describe Draft Factory’s role. Display of a brand does not, by itself, mean that Draft Factory owns it or that a commercial license is granted to the Customer.

13.3 Rights granted to the Customer

Unless the relevant product page states otherwise, Draft Factory’s Personal-Use EULA applies to digital content sold by Draft Factory, including third-party STL files. The applicable license governs uses such as downloading, personal 3D printing, copying, modification, sharing, and redistribution.

If a third-party product has different or additional customer-facing license terms, the product page will identify them and make them available before purchase. Those terms prevail over the Personal-Use EULA only to the extent that they expressly regulate the relevant use or conflict with it. No Customer receives rights beyond those that Draft Factory is authorized to grant.

A license held by Draft Factory to publish, distribute, manufacture, print, or sell third-party content is not itself a Customer license. In particular, the Customer may sell physical prints made from a third-party STL only if a Merchant License or other permission expressly covers that product and activity. These Terms continue to govern the order, payment, delivery, withdrawal, and statutory claims against Draft Factory as Seller

13.4 Physical goods and manufacturing

Ownership of a purchased physical item does not, by itself, include ownership of the underlying copyright, design, trademark, digital source file, or reproduction right. Draft Factory manufactures physical products from third-party designs only where it has the applicable production rights. Reselling a genuine physical item and creating a new item from a third-party digital design are distinct activities.

13.5 Manufacturer information and safety

Where required by applicable product-safety law, the relevant product page displays the manufacturer’s name or registered trade name or trademark, postal and electronic contact address, product identification, required warnings and safety information, and, where applicable, the EU responsible person’s contact details. Draft Factory may act as a distributor, importer, or manufacturer depending on the product and its role in placing the product on the market. A third-party brand on the product page does not remove any obligations imposed on Draft Factory by law.

If Draft Factory becomes aware of a product-safety issue, it may suspend sales, contact affected Customers, and take corrective action, including withdrawal or recall, as required by law. Customers should follow any safety or recall instructions communicated to them.

13.6 Seller responsibility

For products sold by Draft Factory as Seller, statutory rights concerning delivery, conformity, defects, withdrawal, and liability remain available against Draft Factory as provided by law, even if a third party created or manufactured the product. A manufacturer’s warranty or creator support arrangement is additional to, and does not replace, those rights. Nothing in these Terms excludes mandatory product-liability obligations.

13.7 Trademarks and compatibility

Third-party names, product titles, systems, games, miniatures, logos, and trademarks may be displayed to identify a creator, manufacturer, publisher, product, compatibility, or intended use. Unless expressly stated on the product page, a reference does not imply sponsorship, endorsement, partnership, or official affiliation. All third-party rights remain with their respective owners.

13.8 Unavailability or rights issues

Draft Factory may stop offering a third-party product if the applicable permission ends, the product becomes unavailable, a credible rights claim requires review, or continued distribution would be unlawful or unsafe. Removing a product from future sale does not by itself cancel an existing contract. If Draft Factory cannot fulfill an accepted order, it will inform the Customer and provide the remedies or refund required by law. Mandatory rights relating to previously delivered products remain unaffected.

13.9 Reviews and customer content

If a Customer voluntarily submits a review, photograph, or other content for publication, any permission to display it is governed by the submission interface or a separate consent. Draft Factory does not acquire ownership merely because the content is submitted. The Customer must not submit unlawful content or content that infringes third-party rights.

14. Force majeure and events beyond control

Neither party is responsible for delay caused by an event outside its reasonable control, including serious infrastructure or network failure, carrier interruption, natural disaster, epidemic measures, war, civil disturbance, lawful government action, or widespread failure of a critical third-party service, provided the affected party takes reasonable steps to reduce the impact.

This section does not excuse payment already due, restrict mandatory Consumer rights, or allow Draft Factory to retain payment for performance that will not be supplied. If a material delay continues, the parties’ statutory termination and refund rights remain unaffected.

15. Complaints and dispute resolution

15.1 Contact

Customers may submit complaints using the contact details in the Legal Notice. Draft Factory will attempt to resolve complaints directly and within a reasonable time.

15.2 Consumer arbitration

Draft Factory is neither obliged nor willing to participate in dispute-resolution proceedings before a consumer arbitration board, unless Draft Factory publishes a different statement in the Legal Notice or is legally required to participate.

16. Applicable law and jurisdiction

16.1 Applicable law

The law of the Federal Republic of Germany applies, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

For Consumers, this choice of law applies only to the extent that it does not deprive the Consumer of protection granted by mandatory provisions of the law of the country in which the Consumer has their habitual residence.

16.2 Jurisdiction for business customers

If the Customer is a merchant, legal entity under public law, or special fund under public law, Draft Factory’s place of business is the exclusive place of jurisdiction for disputes arising from the contractual relationship, to the extent legally permissible. Draft Factory may also bring proceedings at the Customer’s place of business.

This jurisdiction clause does not restrict a Consumer’s statutory rights concerning jurisdiction.

17. Final provisions

17.1 Severability

If an individual provision of these Terms is or becomes invalid, the remaining provisions remain unaffected. The applicable statutory rule replaces the invalid provision. This clause does not reverse the burden of proof and does not limit statutory review of standard terms.

17.2 No waiver

Failure to exercise a contractual right on one occasion does not waive that right in the future.

17.3 Changes to these Terms

The version accepted at the time of the order governs that order. Draft Factory may update these Terms for future contracts. Changes do not apply retroactively to an existing contract unless the parties validly agree otherwise or mandatory law permits the change.